Leep Privacy Policy

Last Updated: February 8, 2017

At Leep, we want to connect people through transportation and bring communities together. In this privacy policy, we tell you what information we receive from Leep riders and drivers, and how we use it to connect riders with drivers and continue to improve our services. Below, we explain how you can share with other riders and drivers in the Leep community as part of our mission to bring people together.

Scope of this Privacy Policy

Leep (“Leep,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “Leep Platform ”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Leep users (“Users”), comprised of both Leep riders (“Riders”) and Leep drivers (including Driver applicants) (“Drivers”). Beyond the Privacy Policy, your use of Leep is also subject to our Terms of Service ( www.Leep.com/terms).

Information We Collect

A. Information You Provide to Us

Registration Information. When you sign up for a Leep account, you give us your name, email address, and phone number. If you decide to sign up for Leep using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.

User Profile Information. When you join the Leep community, you can create a Leep Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method.

Payment Method. When you add a credit card or payment method to your Leep account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Driver Application Information. If you decide to join our Leep driver community, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the Leep community.

Payment Information. To make sure Drivers get paid, we keep information about Drivers’ bank routing numbers, tax information, and any other payment information provided by Drivers.

B. Information We Collect When You Use the Leep Platform

Location Information. Leep is all about connecting Drivers and Riders. To do this, we need to know where you are. When you open Leep on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.

Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Leep Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for Leep rides. If you give us permission through your device settings or Leep app, we may collect your location while the app is off to identify promotions or service updates in your area.

Device Information. Leep receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.

Usage Information. To help us understand how you use the Leep Platform and to help us improve it, we automatically receive information about your interactions with the Leep Platform, like the pages or other content you view, your actions within the Leep app, and the dates and times of your visits.

Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Riders and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Leep Platform, such as those between Riders and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow Leep to monitor and/or record your call.

User Feedback. At Leep, we want to make sure Users are always enjoying great rides. Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Riders information about Drivers’ ratings and reviews and vice versa.

Address Book Contacts. If you permit Leep to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.

Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Leep Platform and interact with Leep advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Leep Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Leep Platform.

C. Information We Collect from Third Parties

Third Party Services. If you choose to register for Leep or otherwise link your Leep account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.

Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs such as Leep for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.

Background Information on Drivers. Leep works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.

How We Use the Information We Collect

We use the information we collect from all Users to:

  • Connect Riders with Drivers;
  • Provide, improve, expand, and promote the Leep Platform;
  • Analyze how the Leep community uses the Leep Platform;
  • Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
  • Personalize the Leep experience for you and your friends and contacts;
  • Send you text messages and push notifications;
  • Facilitate transactions and payments;
  • Provide you with customer support;
  • Find and prevent fraud; and
  • Respond to trust and safety issues that may arise, including auto incidents, disputes between Riders and Drivers, and requests from government authorities.

Additionally, we use the information we collect from Drivers for the following purposes related to driving on the Leep Platform:

  • Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
  • Determining a Driver’s eligibility to drive for Leep
  • Notifying Drivers about ride demand, pricing and service updates; and
  • Calculating and providing Leep’s auto insurance policy and analyzing usage patterns for safety and insurance purposes.

How We Share the Information We Collect

A. Sharing Between Users

Sharing between Riders and Drivers. Riders and Drivers that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Riders and Drivers who connect their Leep accounts to Facebook will also be able to see their mutual Facebook friends during the ride. Drivers see the pick-up location that the Rider has provided. Riders see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Riders’ ratings of Drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Rider that provided the rating or feedback.

Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your permission.

Sharing between Leep Line Riders. If you use Leep Line, Riders who have been matched with you will be able to see your name, photo and any information you have added to your Profile. If you connect your Leep account to Facebook (such as by signing up through Facebook), we may show your mutual friends with other Riders who are also connected via Facebook. During the Leep Line matching process we may show photos of possible matches to you and other Riders.

B. Sharing Between Leep and Third Parties

API and Integration Partners. If you connect to the Leep Platform through an integration with a third party service, we may share information about your use of the Leep Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.

Third Party Services. The Leep Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the Leep app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number and address to drop off the food). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.

Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Leep Platform, including all of the things described in Section 3 above.

Enterprise Partners. If you participate in an enterprise program and charge a ride to your organization’s billing method or credits, we will provide your organization’s account holder with information about your use of the Leep Platform, including ride details such as date, time, charge, and pick up and drop off locations. If you create a Business Profile, at the end of each ride you will have the option to designate the ride as a business ride. If you do so, and your organization has a corporate account with Leep, we may share information about your use of Leep Platform with your organization including ride details such as date, time, charge, and region of the trip. If you change organizations, it is your responsibility to update your Business Profile with the new information. (Please remember to check and set your designation settings accordingly.) If you integrate your account with an expense platform (like Concur) we will share the ride details to your expense account.

International Partners. We’ve partnered with several ride-sharing services around the globe so Riders can continue to find rides when they open the Leep app abroad, and Drivers can provide services to international travelers in the U.S. When we match a ride with the partner, we share the same information that is shared between matched Riders and Drivers on the Leep Platform. In some cases we are unable to mask your phone number if you call an international driver, so please keep that in mind before using this feature.

Other Sharing. We may share your information with third parties in the following cases:

  • While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
  • If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
  • With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Leep community, Leep, or the public (you can read more about this in our Law Enforcement Request policy);
  • To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
  • If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
  • With our insurance partners to help determine and provide relevant coverage in the event of an incident;
  • To provide information about the use of the Leep Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
  • Whenever you consent to the sharing.

Your Choices

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Leep Platform.

Text Messages. You can opt out of receiving commercial or promotional text messages by texting the word END to 46080 from the mobile device receiving the messages. You may also opt out of receiving all texts from Leep (including transactional or relational messages) by texting the word STOPALL to 46080 from the mobile device receiving the messages, however, opting out of receiving all texts may impact your use of the Leep Platform. Drivers can also opt out of driver-specific messages by texting STOP in response to a driver SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Leep Platform (such as receiving a notification that your ride has arrived).

Profile Information. While your name will always be shared with Drivers and fellow Leep Line Riders, you can delete any additional information that you added to your Profile at any time if you don’t want Drivers and Leep Line Riders to see it. Riders will always be able to see Drivers’ names, rating, profile photos, and vehicle information.

Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Rider and Driver location is core to the Leep Platform and without it we can’t provide our services to you.

Facebook Friends. You can control whether to enable or disable the Facebook mutual friends feature through your profile settings.

Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile (Drivers may edit additional information through the Driver portal). If would like to terminate your Leep account, please contact us through our Help Center with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Leep Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

Other

Data Security. We are committed to protecting the data of the Leep community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Children’s Privacy. Leep is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Help Center.

Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the Leep Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the Leep Platform, you are agreeing to this Privacy Policy and any updates we make to it.

Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our Help Center.

 

State and Local Disclosures

California Public Utilities Commission Disclosure

Leep facilitates rides between passengers and private drivers using their own personal vehicles. Leep is required to maintain an insurance policy providing a minimum of $1,000,000 (one million dollars) per-incident coverage for incidents involving Vehicles and Drivers while they are using the Leep Platform.

If you are a California resident and our Customer Service Department is not able to resolve your complaint, you may file a complaint with the California Public Utilities Commission’s Consumer Intake Unit by calling 800-894-9444.

Authorized and Prohibited Airports in California

Leep has permission to conduct certain operations at some airports in California. At all other airports in California, if Leep has not obtained authorization to operate, Leep operations are prohibited — including pickups and drop-offs. For an up-to-date list of authorized and prohibited airports in California: https://help.rideleep.com/hc/articles/213524598. Make sure to check for updates before using Leep for a California airport, because users are responsible for following all airport rules and avoiding airports that are prohibited.

Wheelchair Accessible Van Dispatch

In some cities, Leep may partner with third-party companies to provide wheelchair-accessible van services. These companies may maintain insurance policies and coverage independent of those which Leep offers, and may acquire, train, and screen drivers and driver applicants, as well as acquire, maintain, and inspect vehicles through processes independent of those which Leep uses. When using the Leep app for access to wheelchair-accessible vans, you may be connected with a driver who underwent these independent processes. Additionally, you may be connected with a vehicle which underwent these independent processes and is insured by these independent insurance policies.

Alaska, Arizona, Arkansas, California, District of Columbia, Idaho, Illinois, Louisiana, Missouri, Minnesota, Texas, Wisconsin Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Your personal insurance policy may not provide any coverage, including liability coverage, collision physical damage coverage, comprehensive physical damage coverage, uninsured and underinsured motorist coverage, personal injury protection, or medical payments coverage while you are using your vehicle in connection with the Leep digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on its terms.
  3. If your vehicle has a lien against it, providing Transportation Network Company services might violate the terms of your contract with the lienholder.

Alabama Drivers

  1. Leep prohibits discrimination or refusal of service based on the destination of a passenger.
  2. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  3. Your insurance policy may not provide any coverage while you are logged on to the digital network of a TNC and are available to receive transportation requests or are engaged in a prearranged ride, depending on its terms.

Alaska, California, Kentucky, Minnesota, New Mexico, Portland, Seattle, and South Carolina Drivers

  1. Leep prohibits discrimination or refusal of service based on the destination of a passenger.

Chicago, Colorado, DC, Louisiana, North Carolina, Pennsylvania, Texas, Virginia, and Wisconsin Drivers

  1. Leep prohibits discrimination or refusal of service based on the point of departure or destination of a passenger.

Colorado Drivers

  1. Your personal insurance policy may not provide coverage while you are using your vehicle in connection with the Leep digital network or software application, depending on its terms.
  2. If your vehicle has a lien against it, you must notify the Lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the Lienholder.
  3. Your medical certification will be collected by Leep and may be subject to periodic audits by the Colorado Public Utilities Commision

Delaware Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Leep Platform and are available to receive a ride request, or are engaged in a prearranged ride.

Florida Drivers

  1. You can access information about the insurance coverage that Leep provides, including the types of coverage and specific limits, at https://help.rideleep.com/hc/articles/213584308. You can also access Leep’s Certificates of Insurance at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Your own automobile insurance policy might not provide any coverage while you are logged on to the digital network or are engaged in a prearranged ride, depending on the terms of your automobile insurance policy.
  3. That the provision of rides for compensation which are not prearranged rides subjects the driver to the coverage requirements imposed under s. 324.032(1). Failure to meet such coverage requirements subjects you to penalties provided in s. 324.221, up to and including a misdemeanor of the second degree.

Florida Passengers

  1. Minnie Van Mode at Walt Disney World
    The Minnie Van mode is provided by Walt Disney Parks and Resorts and Resort employees at the Walt Disney World Resort in Orlando, Florida. All Minnie Van ride vehicles are provided and operated exclusively by Walt Disney Parks and Resorts. If you choose to take a ride in the Minnie Van mode you agree that the Minnie Van mode is subject to Walt Disney World Resort policies.

Georgia Drivers

  1. You are required to maintain insurance coverage sufficient to comply with Georgia Code 40-6-10, “Insurance requirements for operation of motor vehicles generally.”

Iowa Drivers

  1. If there is a lien against the vehicle you are using to provide transportation services, you must notify the lienholder that the vehicle is being used to provide transportation services within the seven-day period before you start using your vehicle for such purposes.
  2. If you are not the owner of the personal vehicle that you intend to use while acting as a transportation network company driver, you must notify the owner of the vehicle within the seven-day period prior to using the vehicle for such purposes that you intend to use the vehicle for such purposes, and that the owner’s automobile insurance policy, depending on its terms, may not provide any coverage while you are logged on to the company’s digital network and are available to receive requests for a prearranged ride, or while you are engaged in a prearranged ride.
  3. If you fail to notify a lienholder or an owner pursuant to this requirement, the Iowa Department of Transportation shall impose a civil penalty of $250.

Indiana and Oklahoma Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Your personal insurance policy may not provide any coverage, including liability coverage, collision physical damage coverage, comprehensive physical damage coverage, uninsured and underinsured motorist coverage, personal injury protection, or medical payments coverage while you are using your vehicle in connection with the Leep digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on its terms.

Kansas Drivers

  1. If the vehicle that you plan to use to provide transportation network company services has a lien against it, using the vehicle for transportation network company services may violate the terms of your contract with the lienholder. If you are required by agreement with the lienholder to maintain comprehensive and collision insurance on the vehicle, using the vehicle for TNC services without such insurance coverage may violate your legal obligation to the lienholder under Kansas law.
  2. Leep’s insurance coverage, including the types of coverage and the limits for each coverage, can be found at https://Leep-assets.s3.amazonaws.com/helpcenter/coi/kansas.pdf.
  3. Your own automobile insurance policy might not provide any coverage while you are logged on to Leep’s digital network and are available to receive transportation requests or are engaged in a prearranged ride, depending on its terms.

King County Drivers

  1. Leep Inc. confirms that while driver is active on the application dispatch system, the driver’s vehicle is insured as required by K.C.C. chapter 6.64.

Maine Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Leep Platform and are available to receive a ride request, or are engaged in a prearranged ride.
  3. You must notify your personal insurance carrier that you will be using your vehicle to provide Transportation Network Company services, and determine the coverage, if any, that may be available from your personal insurance carrier.
  4. If the vehicle with which you provide transportation network company services has a lien against it, using the vehicle for transportation network services without physical damage coverage may violate the terms of your contract with the lienholder.

Maryland Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. You should contact your personal motor vehicle insurer or agent to advise that you will be providing TNC services, and to determine the coverage, if any, that may be available from your personal motor vehicle policy
  3. If your vehicle has a lien against it, providing Transportation Network Company services might violate the terms of your contract with the lienholder.

Massachusetts Drivers

  1. You must notify your personal insurance carrier that you will be using your vehicle to provide TNC services. You have seven business days following approval to drive for Leep to provide this notification.
  2. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  3. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Leep Platform and are available to receive a ride request, or are engaged in a prearranged ride.

Michigan Drivers

  1. Most personal auto insurance policies in Michigan exclude comprehensive and collision coverage while you carry passengers for charge in your motor vehicle and are logged into a transportation network company’s digital network. You acknowledge that your personal auto insurance policy may exclude comprehensive and collision coverage while your motor vehicle is carrying passengers for charge.
  2. Most auto loans and leases in Michigan require the borrower to ensure that the motor vehicle is protected by comprehensive and collision coverage. If your written agreement with your lessor or loan provider requires you to maintain comprehensive and collision insurance on the motor vehicle, using the motor vehicle while logged onto a transportation network company’s digital network may violate your legal obligation to your lessor or loan provider under Michigan law. You acknowledge that you may breach the terms of your auto loan or lease if you fail to secure appropriate or additional comprehensive and collision coverage during the term of the loan or lease, while you carry passengers for charge in your motor vehicle.

Minneapolis and St. Paul Drivers

By submitting an application to drive in the Minneapolis and St. Paul area, you consent to a criminal history and driving record background check conducted on an audit basis by the City of St. Paul or the City of Minneapolis.

Missouri Drivers

  1. You may have a contractual obligation to include Leep as a loss payee on your motor vehicle insurance policy.
  2. If the vehicle that you plan to use to provide transportation network company services has a lien against it, using the vehicle for transportation network company services may violate the terms of your contract with the lienholder.
  3. If a transportation network company’s insurer makes a payment for a claim covered under comprehensive coverage or collision coverage, the transportation network company shall cause its insurer to issue the payment directly to the business repairing the vehicle or jointly to the owner of the vehicle and the primary lienholder on the covered vehicle.

Montana Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Your personal insurance might not provide any coverage while you are logged into the App. Leep will provide all required insurance if you do not have the type of policy required.

Nebraska Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. In many personal automobile insurance policies, the driver’s policy does not provide coverage for damage to the vehicle used by the driver, uninsured and underinsured motorist coverage, and other first-party claims from the moment the driver logs on to the transportation network company’s online-enabled application or platform to the moment the driver logs off the transportation network company’s online-enabled application or platform. You should contact your insurer to determine coverage.
  3. If your vehicle has a lien, you must submit a lienholder notification to the lienholder using this form link to attached document. Submit this form by certified mail to the lienholder at least seven days before providing your first ride. Save the certified mail return receipt and send it, along with a copy of the completed form for the Nebraska Public Service Commission, 1200 N Street, Ste. 300, Lincoln, NE 68508 or P.O. Box 94927, Lincoln, NE 68509-4229.
  4. You are responsible to know the laws, rules, and regulations that govern the service you provides in connection with a transportation network company.

Nevada Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Your insurance for the operation of a motor vehicle required pursuant to NRS 485.185 may not provide coverage for the use of a motor vehicle to provide transportation services.
  3. If comprehensive or collision coverage was purchased in addition to such insurance, the comprehensive or collision coverage may not apply to any damage which results from the use of the motor vehicle while a driver is providing transportation services or logged into the digital network or software application service of a transportation network company and available to receive requests for transportation services.
  4. If there is a lien against the vehicle you are using to provide transportation services, you must notify the lienholder that the vehicle is being used to provide transportation services. Using a vehicle to provide transportation services may violate the contract between you and the lienholder.

New Mexico Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Your personal insurance policy may not provide coverage while you are using your vehicle in connection with the Leep digital network or software application, depending on its terms.

New Hampshire Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Leep Platform or engaged in a prearranged ride.
  3. You must notify your personal insurance carrier that you will be using your vehicle to provide Transportation Network Company services.

New Jersey Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Leep Platform and are available to receive a ride request, or are engaged in a prearranged ride.
  3. LUX drivers who are operating a limousine service must possess any and all local or municipal licenses, permits, certificates, or other forms of authority required to serve the jurisdiction(s) in which you will operate.

New York State Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Leep Platform and are available to receive a ride request, or are engaged in a prearranged ride.
  3. If your vehicle has a lien against it, continued use of the vehicle for TNC purposes without physical damage coverage may violate the terms of the contract with the lienholder.
  4. If the vehicle being used by you is subject to a lease or loan, you may need additional insurance coverage, including motor vehicle physical damage coverage as described in paragraph nineteen of subsection (a) of section 1113 of the insurance law. If you have questions about this Notice, you should contact New York’s Department of Financial Services at (800) 342-3736.
  5. Prior to providing TNC services, please review our Anti-Discrimination policy, our Zero-Tolerance policy, our Service Animal policy, and our Wheelchair policy:
    https://help.rideleep.com/hc/articles/214218517-Anti-Discrimination-Policies
    https://help.rideleep.com/hc/articles/115006341067-Zero-tolerance-drug-and-alcohol-policy
    https://help.rideleep.com/hc/articles/214589657
    https://help.rideleep.com/hc/articles/214218527
  6. Overcharging a Driver or Vehicle owner is prohibited by the Commission’s Rules. Complaints of overcharges may be made in writing to the Commission or by telephone to 311.

North Carolina Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. You may not have any coverage under a personal automobile insurance policy while using the transportation network company’s online-enabled application or platform.
  3. If the vehicle with which you provide transportation network company services has a lien against it, you must notify the lienholder prior to providing transportation network company services of your intent to provide transportation services with the vehicle. You may disclose to the lienholder all insurance coverage information provided to you by the transportation network company. If you fail to provide the required insurance coverage under the terms of your contract with the lienholder or show evidence to the lienholder of the coverage provided by the transportation network company, you may violate the terms of your contract.

North Dakota Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Your personal auto insurance policy may not provide coverage, including liability coverage, collision and/or comprehensive coverage, uninsured and underinsured motorist coverage, personal injury protection, or medical payments coverage while you are using your vehicle in connection with the Leep digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on the terms of your policy.
  3. You must notify your personal insurance carrier that you will be using your vehicle to provide TNC services.

Ohio Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. While you are using a vehicle in connection with the Leep platform, your private passenger automobile insurance policy might not afford any coverage depending on its terms.
  3. If the vehicle that you plan to use to transport passengers for our transportation network company has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.

Pennsylvania Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at: https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Leep will provide you with a notice explaining whether it provides insurance to repair your personal vehicle if you have an accident when using your vehicle in a Transportation Network. If Leep does not provide coverage for damage to your car, your personal automobile insurance policy might not provide the coverage and you may be required to pay all costs to repair the vehicle yourself in the event of an accident unless you purchase extra insurance. If you financed the purchase of the vehicle or lease the vehicle, you must notify your lender or lessor that you will use your vehicle to provide Transportation Network Service. Your lender or lessor may require you to purchase extra insurance coverage or, if you do not do so, may purchase insurance on your behalf and bill you for the costs of the policy. The failure to notify a lender or lessor or to have insurance to cover the cost of damage to the vehicle may cause your vehicle to be repossessed or your lease to be revoked. If you have questions about this Notice, you should contact your insurance agent, your lender or lessor or the Pennsylvania Insurance Department.
  3. In the event of an accident, you shall provide the proof of insurance coverage to the directly interested parties, automobile insurers and investigating police officers. You shall disclose to directly interested parties, automobile insurers and investigating policy whether you were logged into the Leep Digital Network or on a Prearranged Ride at the time of the accident.
  4. Your personal insurance might not provide any coverage while you are logged into the App. Leep will provide all required insurance if you do not have the type of policy required.
  5. You must notify your personal insurance that you will be using your vehicle to provide TNC services.
  6. Prior to providing TNC services, you shall review our Anti-Discrimination policy, our Service Animal policy, and our Wheelchair policy:

Portland Drivers

  1. No disclaimer of liability for negligence or other tortious conduct shall have any force or effect as prohibited by local law or restriction in the City of Portland, and any tort claim against a TNC shall be governed by Oregon tort law in effect at the time of the claim.
  2. TNC drivers are not required to purchase or maintain an insurance policy that provides TNC coverage. Insurance maintained by the TNC does not include collision coverage for affiliated TNC drivers unless the policy secured and maintained by the TNC expressly states otherwise. Drivers’ personal insurance may be subject to cancelation or might not provide coverage because a driver uses a vehicle in connection with a TNC. Insurance coverage is provided by the TNC on a primary basis from the first dollar of every claim unless a policy secured by the TNC expressly states otherwise.
  3. Please be advised that Leep is legally required to provide driver and vehicle information to the City of Portland. See PCC 16.40.240 for more information.

Rhode Island Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.

Seattle Drivers

  1. If you pick up rides using the Leep app in Everett, WA, you are required to get a local business license. More information can be found at https://everettwa.gov/175/Business-License
  2. Drivers in Seattle can pick up passengers using the Leep app in Tacoma by undergoing the following procedures. After you perform your first pick-up in Tacoma or unincorporated Pierce County, Leep is required to submit the following information on your behalf to the City of Tacoma:
    • Your full legal name
    • Your date of birth
    • Your mailing address
    • Your phone number
    • Your email address
  3. The City of Tacoma will process a for-hire driver’s license, vehicle license, and business license and notify you if and when your licenses are approved.
  4. Leep Inc. confirms, in accordance with SMC 6.310.260.A.2., that while driver is active on its TNC dispatch system as defined by SMC 6.310.110, the driver’s vehicle is insured as required by RCW 46.72.050.

South Carolina Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at: https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Leep network and are available to receive a ride request, or are engaged in a prearranged ride.
  3. Under South Carolina law, if your vehicle has a lien against it, you have a duty to notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of the contract with the lienholder. You must provide the lender with this form: https://Leep-assets.s3.amazonaws.com/helpcenter/region_specific_requirements/sc_leinholder_form.pdf. You are required by South Carolina law to maintain evidence that this notice has been sent to the lien holder, and wait seven days prior to commencing driving with Leep.

South Dakota Drivers

  1. You may not solicit or accept cash or other compensation directly from passengers. All payments, including tips, must take place through the Leep app.
  2. You can access Leep’s Certificates of Insurance, including specific coverage limits, at: https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  3. Your motor vehicle insurance policy might not provide any coverage while you are logged on to Leep’s digital network and are available to receive transportation requests or are engaged in a prearranged ride, depending on its terms.

Tennessee Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Your personal insurance policy may not provide any coverage while you are using your vehicle in connection with the Leep digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on its terms.
  3. If your vehicle has a lien against it, providing Transportation Network Company services might violate the terms of your contract with the lienholder.

Utah Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. While you are using the vehicle in connection with the Leep platform, your private passenger automobile insurance policy might not afford liability, uninsured and underinsured motorist, personal injury protection, comprehensive, or collision coverage, depending on the terms of the policy.
  3. If the vehicle that you plan to use to transport passengers for our transportation network company has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.

Vermont Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Depending on its terms, your personal automobile insurance policy may not provide any coverage while you are logged onto the Leep Platform and are available to receive a ride request, or are engaged in a prearranged ride.
  3. The drivers of vehicles for hire shall conduct themselves in a courteous and professional manner at all times;
  4. The rate of fare must have been agreed upon prior to the ride and posted in vehicles, on websites, on apps, or on a printed or electronic receipt, or must be calculated by a taximeter at the rates determined by the board. A TNC that provides riders with the applicable rates being charged and the option to receive an estimated fare before the rider enters the TNC vehicle complies with this provision;
  5. The driver’s first name, picture, license plate number, and vehicle make and model must be prominently displayed in vehicles, on websites, on apps, or on a printed or electronic receipt;
  6. Smoking is not permitted in any vehicle at any time;
  7. No person other than the driver is permitted to remain in the vehicle at any time without the express consent of all passengers;
  8. The vehicle shall have a clean passenger seat area and trunk;
  9. The driver must know and obey all traffic laws and take the most direct or efficient route to your destination;
  10. You may direct the destination and route used;
  11. There shall be adequate heat and air conditioning in every vehicle;
  12. Licensee policy regarding the capping of dynamic pricing during emergencies shall be followed.
  13. To submit a complaint or concern to the Burlington Vehicle For Hire Administration Office, please call (802) 865-7020.

Virginia Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. While you are using the vehicle in connection with the Leep platform, your private passenger automobile insurance policy might not afford liability, uninsured and underinsured motorist, personal injury protection, comprehensive, or collision coverage, depending on the terms of the policy.
  3. If the vehicle that you plan to use to transport passengers for our transportation network company has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.
  4. Virginia law requires common carriers to file tariffs showing rates, fares and charges for transportation. Please check the Code of Virginia for current tariff requirements. If you are a common carrier, for rides you provide on the Leep platform, your tariff should direct interested parties to the rate information for your city contained in our Cities Page (https://www.rideleep.com/cities).
  5. If you are operating a commercial vehicle, you are authorized to operate that vehicle under the common carrier certificate you provided to Leep. If that common carrier is an entity, you represent that you are an owner, partner, member/manager or officer of that entity and that your information was provided during the application process to allow DMV to review your criminal history and driving record information. While you are entering into an Agreement with Leep and receiving compensation, you are doing so on behalf of the entity. Leep acts as a broker for that entity, rather than you as an individual driver.

Washington Drivers

  1. You can access Leep’s Certificates of Insurance, including specific coverage limits, at https://help.rideleep.com/hc/articles/213815188-Leep-Certificate-of-Insurance.
  2. Your personal insurance policy may not provide any coverage, including liability coverage, collision physical damage coverage, comprehensive physical damage coverage, uninsured and underinsured motorist coverage, personal injury protection, or medical payments coverage while you are using your vehicle in connection with the Leep digital network or software application, either while logged in to the network or engaged in a prearranged ride, depending on its terms.
  3. If your vehicle has a lien against it, providing Transportation Network Company services might violate the terms of your contract with the lienholder.
  4. If you pick up rides using the Leep app in Spokane, WA, you are required to get a local business license and a for-hire driver’s license.
  5. If you pick up rides using the Leep app in Bellingham, Kennewick, Longview, Richland, Vancouver, Thurston County (Olympia, Tumwater, Lacey and Yelm), you are required to get a local business license.

Washington, DC Drivers

The District of Columbia Taxicab Commission requires a zero-tolerance policy for refusal of service based on the pickup or drop-off location of the passenger.

Contacting Leep

If you have any questions, contact us at our support center.

 

Leep Copyright Policy

Notice of Copyright Infringement

Leep respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on the Leep Platform infringe upon your copyrights, please send the following information to Leep’s Copyright Agent at Leep Rideshare Technology LLC, 5550 Rittiman Road, San Antonio Texas 78216: (1) a description of the copyrighted work that you claim has been infringed, including specific location on the Leep Platform where the material you claim is infringed is located. Include enough information to allow Leep to locate the material, and explain why you think an infringement has taken place; (2) a description of the location where the original or an authorized copy of the copyrighted work exists – for example, the URL (Internet address) where it is posted or the name of the book in which it has been published; (3) your address, telephone number, and e-mail address; (4) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (5) a statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and (6) an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

Menu